ORDERS & RETURNS |
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ORDER-
PRODUCTION
TIMES
All dates are calculated based on business days. If the order contains products with different delivery times, the date of delivery of the package is decided by the product, which must be waited for the longest. Delivery time = order preparation time for shipping + delivery time of the transport company. Production times vary depending on the design and whether the item is in stock and ready to ship or made to order.
| "MADE TO ORDER" items | 4-14 business days from the date of payment. Most products are hand-made at the time of ordering, therefore an individual delivery date is given for each product. |
| "READY TO SHIP" items | 2-6 business days from the date of payment. |
| Custom designs | At least 3-8 weeks. |
RETURNS
Due to the delicate nature of each pieces we cannot accept returns for the pieces at this time. Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind. Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details and colours of each piece. Please ensure you read the listing properly, noting dimensions and colours. If you send your order back we are not obligated to refund payment. All sales are final. If you arent sure whether a piece will match your gown or hairstyle, please get in touch with any styling or general questions and we will happily assist.
INCORRECT
OR DAMAGED
ITEM
After receiving your item, please inspect the piece immediately. You will have 48 hours from the time of receipt to notify us of any errors. If you receive the incorrect product or if your product arrives damaged (not due to shipping or carelessness with handling), please email us: info@moamoaatelier.com. We will provide instructions for incorrect items and damaged items. If the item's damage is not due to shipping, you will need to notify us within 48 hours of item receipt and we will repair or replace as needed. After 48 hours of receipt, any damages to the item will be the responsibility of the buyer. All purchases made through this shop will be subject to these terms, so please inspect your order immediately after receipt. Do not delay!
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